All UK orders will be shipped within 1-3 working days of the order being received and will be posted by first class mail, with a proof of posting unless otherwise specified. House of Smocking reserves the right to use alternative postage options as necessary.
The shipping rates for Europe have now been added but if your location is not listed, then please make contact for a shipping quotation.
International shipping rates have also been added, any queries, please make contact.
House of Smocking should be notified immediately of any item that is not received within 3-5 working days for the UK and 7-10 days for Europe.
House of Smocking should also be notified of any item received in a unsatisfactory state and if this should happen then the item should be returned within 7 days in the original packaging.
Refunds will be given on items returned only if they were faulty.
No refunds can be given on any cut to order item like Fabric or Lace and Patterns
Unfortunately no refund of the original postage costs will be made.